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  • Paragon Security, Canada’s largest family-owned security company, is uniquely designed to ensure our guards succeed. Your success is our success.


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Job Details:

Position: Communicator

Site: Mohawk College

City: Hamilton

Job Type: Full time, Permanent

Hours: Must be available to work all shifts including nights

Pay Rate: $18.27

**Free on-site parking – MUST have valid Security License**

** Must have dispatch experience in security **


Required Experience::

  • Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)

  • Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset

  • Ability to manage radio communications and telephone inquiries

  • Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc

  • Demonstrated punctuality and reliability, tact, and diplomacy

  • Post-Secondary education in an Emergency Services Communications program

  • Excellent verbal/written communication skills


Job Duties:

  • Able to respond to incidents of crisis and determine avenues for assistance.

  • Able to utilize multiple software’s at once, CCTV, access control, mass notification

  • Ability to absorb information from different platforms, analyze and make decisions

  • Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion

  • Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate

  • Place fire alarm systems on disregard upon the request of approved contractor work and Mohawk Facilities

  • Answer security related calls and dispatch guards to assist and/or investigate

  • Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question

  • Dispatch guards to corresponding calls to their respective zones

  • Contact and update the on-call contacts when and if needed

  • Keep track and monitor the location of all guards

  • Have a strong understanding of Mohawk’s rules and policies

  • Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways

  • Operate the fire panel...

  • Liaise with various agencies including 911 emergency call centre, HPS non-emergency, and HFS non-emergency

  • Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.

  • Liaise with other Mohawk departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response



  • Employer paid benefits including medical, dental and vision care.

  • Opportunities for growth and advancement

  • Continuous training opportunities



  • 1 year security dispatch (required)


*Don’t have a Security License? Follow this link to enroll in our training program!



*Not qualified for this position? Please return to our company’s Indeed profile and apply to another role!




“Paragon Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, sexual orientation, gender identity, sex (including pregnancy & breastfeeding), or any other protected grounds as outlined by The Ontario Human Rights Code.”