Paragon Security, Canada’s largest family-owned security company, is uniquely designed to ensure our guards succeed. Your success is our success.
Are you looking for a career in the security industry? A steppingstone into the world of policing? A place to call home while you upgrade your education? Be a part of a winning team, click Apply Now and join the Paragon family today!
Position: Security Dispatcher
Site: Bramalea City Center
Job Type: Full time, Permanent
Hours: Must be available to work all shifts including nights
Pay Rate: $18 - $20 (Pay rate based on experience and successful completion of a 3-month probationary period)
**Free on-site parking – MUST have valid Security License**
** Must have dispatch experience in security **
Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
Ability to manage radio communications and telephone inquiries
Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
Demonstrated punctuality and reliability, tact, and diplomacy
Post-Secondary education in an Emergency Services Communications program
Excellent verbal/written communication skills
Able to respond to incidents of crisis and determine avenues for assistance.
Able to utilize multiple software’s at once, CCTV, access control, mass notification
Ability to absorb information from different platforms, analyze and make decisions
Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
Place fire alarm systems on disregard upon the request of approved contractor work and Seneca Facilities
Answer security related calls and dispatch guards to assist and/or investigate
Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
Dispatch guards to corresponding calls to their respective zones
Contact and update the on-call contacts when and if needed
Keep track and monitor the location of all guards
Have a strong understanding of Seneca’s rules and policies
Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
Operate the fire panel...
Liaise with various agencies including 911 emergency call centre, TPS non-emergency, and TFS non-emergency
Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
Liaise with other Seneca departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response
Employer paid benefits including medical, dental and vision care.
Opportunities for growth and advancement
Continuous training opportunities
*Don’t have a Security License? Follow this link to enroll in our training program!
*Not qualified for this position? Please return to our company’s Indeed profile and apply to another role!
“Paragon Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, sexual orientation, gender identity, sex (including pregnancy & breastfeeding), or any other protected grounds as outlined by The Ontario Human Rights Code.”