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Please read the eligibility requirements carefully before applying.
Unionized Group benefits includes:
Paid On-site training and additional training according to site requirements.
Yearly uniform allowance
Paid Sick Days
Employee incentive programs
Peer recognition programs.
Position: Full Time, Permanent – Tactical Security Shift Supervisor
Reporting to: Site Supervisor and Paragon Management
Location: Toronto Downtown
Schedule: Continental Nights - 12 hours
Hours: 88 hours biweekly
Valid Ontario Security Guard License
Strong knowledge on Section 494 and Trespass to Property Act
Minimum 2 years of Full time Tactical Security Guard experience commercial, retail, Mall, or related field experience is a must
Security Supervisor, leadership or combination of equivalent role and education is an asset
Educational background in Law enforcement, Police Foundations, Security and Investigations, Criminology, or related subjects is considered an asset.
Be able to keep an open and objective mind.
Must have strong verbal and written communication skills
Must demonstrate high attention to detail / observational awareness
Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
Parking is available at the site
Physical Demands: walking, standing for 8 to 12 hours, exposed to all weather conditions and extreme temperatures
Required to work if necessary, various rotating shifts and be available for work in a 24x7x365 environment.
Could be exposed to hazardous situations and conditions when responding to or managing emergencies or incidents.
Responsible for all of the activities undertaken by their shift.
The Shift Supervisor is expected to be highly familiar with all subordinates’ roles, job functions and job descriptions.
In the normal course of duty, the shift supervisor may be required to complete any and all duties assigned to himself/herself and/or that of their subordinates.
Serves as the primary decision maker in emergency situations, incident response and matters involving tenant concerns, complaints, services requirements etc.
In the absence of the senior security leadership team, provides counsel to senior management during the initial stages of a security/safety-related crisis or potentially significant incidents.
Ensures that security operations occur consistent with policy, Standing Orders and rule of law.
Supervises, coaches and is responsible to ensure all staff are equipped and uniformed as per the standard prior to signing on-duty.
Inspection of security personnel memo books and completion of daily shift briefings and parade.
Responsible for coordinating and documenting general training of all security personnel working on their platoon.
Responsible for overseeing new candidate training to include training performed by Training Guards.
Responsible for documenting and reporting all instances to Security and Paragon Leadership whereby a new candidate during their probationary period is not performing to property management standard and as such may not be eligible for continued placement.
Ensures that Incident Reports are properly completed in a manner consistent with site policies and protocols.
Ensure the accurate completion of guard force timesheets by emailing any schedule changes and/or adjustments to senior Security Leadership and Paragon Scheduling department.
Ensure that the all site and Paragon policies pertaining to guard conduct and professional standards is applied for disciplinary action in a consistent manner and for all instances.
Assess the criticality and impact of incidents, works closely with other stakeholders and takes action to mitigate business impact.
May lead or assist with investigation of crimes, and employee/tenant misconduct.
Serve as the principle point of contact with public safety agencies attending at the property in response to emergency situations.
Identifies security awareness deficiencies and makes recommendations as appropriate.
Issues security equipment to security personnel ensuring equipment is properly signed out and returned in good working order.
Regular auditing of keys, pass cards and security equipment.
Ensures prompt communication with the vendor (Paragon) regarding any staffing shortages or unplanned short notice absences that the site is experiencing on their shift.
Administrative duties pertaining to Human Resource issues in compliance with site and Paragon policy and professional conduct standards.
Other duties and project work as assigned.
Existing Paragon employees and internal Staff: Please contact the dedicated operations team.
We thank all applicants for their interest; however, only those applicants that are shortlisted will be contacted for an interview.
Internal Candidates or existing employees:
Please reach out to recruiter or your team first.
Need a Security License? Follow this link to enroll in our training program!
Paragon Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, ancestry, race, colour, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, sexual orientation, gender identity, sex (including pregnancy & breastfeeding), or any other protected grounds as outlined by The Ontario Human Rights Code.