Harbourfront
Our organization often speaks about the importance of community care, but its meaning becomes clearest in real situations where people rely on others for immediate support.
Recently, that principle was on full display at Harbourfront Centre during a medical emergency involving a visitor. Security Supervisor Maaz Rafiq, along with Security Guards Andrew Brome and Jevoungh Allen-Kennedy, responded after dispatch received a call for assistance.
They arrived quickly and began by assessing the individual, who explained that they were feeling fatigued and nauseated. Beyond the initial assessment, the team paid close attention to comfort and reassurance, understanding that a calm presence can be as important as any checklist.
One guard stayed beside the individual throughout the wait, offering steady reassurance and helping reduce anxiety while paramedics were on their way. Meanwhile, colleagues ensured that emergency responders were guided directly to the correct location, allowing care to continue without unnecessary delays.
This kind of coordination rarely draws attention, yet it reflects the professionalism and compassion our security teams bring to their work every day. S/S Rafiq, S/G Brome, and S/G Allen-Kennedy demonstrated sound judgment, patience, and respect for the individual at a vulnerable moment.
Their actions helped create a safer environment for everyone involved and allowed medical professionals to take over smoothly. We extend our sincere thanks for their dedication and for the example they set for service and responsibility.
Incidents like this remind us that community support is not an abstract idea, but a series of small, deliberate decisions made under pressure. We are proud to recognize the people who step forward in those moments, act with care, and quietly make a difference for someone they may never meet again. Their professionalism strengthens trust, reinforces safety, and shows what meaningful service looks like in everyday practice across our shared public spaces.
Night Shift Safety
As winter settles in and nights grow longer, working the night shift becomes more demanding and carries increased safety risks. Darkness, reduced visibility, fatigue, and quieter surroundings can all affect reaction time and decision-making if they are not properly managed. For this reason, heightened awareness and consistent discipline are essential during overnight operations.
Before beginning any shift, all personnel should confirm that uniforms and equipment are in proper working order. This includes radios, flashlights, and any other tools required for safe and effective performance. Where available, designated lighting should be used to improve visibility and reduce hazards. Patrols should be carried out in a methodical manner, with careful attention given to blind spots, poorly lit areas, and any unusual or unexpected activity. Maintaining situational awareness is critical. Distractions should be avoided, and established patrol routes and check-in procedures must be followed without exception.
Fatigue management is another key factor in maintaining overnight safety. Adequate rest prior to reporting for duty, proper hydration, and taking scheduled breaks all contribute to sustained alertness throughout the shift.
Clear communication and adherence to escalation and reporting protocols are equally important. Night shifts often operate with fewer staff on site, making it essential that concerns, incidents, or irregular conditions are documented and reported promptly and accurately.
Professionalism and vigilance remain the foundation of safe night operations. By following procedures, staying alert, and supporting one another, night shift personnel play a vital role in protecting themselves, their colleagues, and the clients they serve—especially during the darkest hours of the season.
Fresh Start
This month, we are asking every Paragon team member to take a few minutes to review their training records, confirm that all required licenses are current, and verify that site-specific equipment is available and working properly. These checks may feel routine, but they are a core part of how we maintain the high standards our clients expect and deserve.
Our clients rely on us to always be ready. When training is up to date, licensing is in order, and equipment is where it should be, we reduce risk for everyone involved—our clients, our colleagues, and ourselves. These small, practical steps help ensure that each site operates smoothly and that potential issues are identified early, before they become larger problems.
Client needs and expectations continue to evolve, and the security environment never stands still. What sets Paragon apart is not only how we respond to incidents, but how consistently prepared we are before anything happens. Staying sharp, compliant, and organized allows us to act with confidence and professionalism in any situation. It also supports stronger continuity across sites, helping teams deliver reliable service day after day.
Proactive preparation is not about checking boxes. It is about building trust through consistent performance and attention to detail. When every team member takes ownership of the fundamentals, the result is safer sites, stronger client relationships, and a reputation we can stand behind.
We appreciate the commitment our teams have shown in starting the year with focus and accountability. The work you do each day matters. By keeping your training current, your licensing in order, and your equipment ready, you directly reinforce Paragon’s reputation for reliability, professionalism, and excellence.
CHALLENGE – Your chance to win $100
Encryption Key
A secure server requires a 3-digit passcode. The passcode digits are all different, and the system gives you these clues:
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- The sum of the digits is 9.
- The first digit is twice the last digit.
- The middle digit is one more than the last digit.
Question: What is the passcode?
Submit your answer, name and employee number by January 28th for your chance to win the $100 prize draw: newsletter@pplguard.com
The winner of last month’s contest:
Mohammadreza Mazinani
Last month’s correct Response:
Thank you for a great year. Season’s Greetings!