Action Saves a Life
On Tuesday, July 21, 2026, Assistant Supervisor Bikramjeet Singh responded to a call regarding a three-year-old child who was choking in the Outlet Collection at Niagara food court. When A/S Singh arrived, he observed a woman holding the child. The child was wheezing and appeared to be choking.
A/S Singh took control of the situation and began providing choking first aid. He also ensured that his colleague remained on the phone with Emergency Services.
A/S Singh asked the child’s mother to hold them while he checked the child’s mouth. He carefully checked the child’s mouth and successfully removed the obstruction. Following the removal of the obstruction, the child began breathing normally, talking with her mother, and crying. These were positive signs that the child’s airway had been cleared.
During the incident, A/S Singh remained calm and focused. He acted promptly, coordinated with his colleague and the child’s mother, and helped until the obstruction was removed.
The incident highlights the importance of being prepared to respond when an emergency occurs. A/S Singh’s actions, including providing first aid, supporting communication with Emergency Services, and maintaining a calm approach, contributed to the response.
We recognize Assistant Supervisor Bikramjeet Singh for his response during this emergency and his efforts to assist the child and her mother.
Supporting those in Need
When someone is going through a difficult situation, having the right support available can make a meaningful difference.
Recently, our security team at George Brown Polytechnic responded to a situation involving an individual experiencing a mental health crisis. The team focused on supporting the individual while coordinating the appropriate emergency response.
They remained calm under pressure, stayed with the individual, and worked closely with first responders to help ensure the person received the care they needed.
The situation is a reminder that security is about more than protecting property and maintaining safe environments. Security professionals are often among the first people called when a situation requires immediate attention. Responding effectively means understanding what is happening, remaining professional, and treating everyone involved with dignity and respect.
Our George Brown Polytechnic team demonstrated these qualities throughout their response. Their calm approach, teamwork, empathy, and quick thinking helped keep the focus on the individual and on connecting them with the appropriate support.
We’re proud to recognize Patrol Guard Rohanpreet Singh, Shift Supervisor Sukhpreet Kaur, and Patrol Guard Kashif Mohammed for the professionalism and compassion they demonstrated.
Their response reflects an important part of the work we do. Every person we encounter deserves to be treated with respect, particularly during challenging circumstances. While security professionals are not healthcare providers, they can play an important role in recognizing when someone needs additional assistance and helping connect them with the appropriate resources.
Left to right: Patrol Guard Rohanpreet Singh, Shift Supervisor Sukhpreet Kaur, and Patrol Guard Kashif Mohammed.
Power Outage Readiness
Storms, strong winds, heavy rain, snow, and ice can cause unexpected power outages and create additional hazards at our sites. During these situations, security staff should remain alert, follow site procedures, and take reasonable steps to help protect employees, visitors, and property.
During a power outage
- Stay calm and assess the area – Use emergency lighting where available and report any unsafe conditions.
- Keep exits and pathways clear – Check that emergency exits, stairwells, and evacuation routes remain accessible. Never block fire routes or emergency equipment.
- Be aware of elevators – Do not use elevators during a power outage unless the site has confirmed they are safe to operate. If someone is trapped, follow the site’s emergency procedure and contact the appropriate assistance.
- Monitor access points – Electronic doors, gates, cameras, and other security systems may be affected. Follow site procedures for maintaining access control during an outage.
- Increase awareness during patrols – Watch for dark areas, water leaks, fallen objects, damaged equipment, slippery surfaces, and other hazards. Report concerns promptly.
During storms, snow, and ice
When working outdoors, use appropriate company-issued clothing and footwear, and take extra care on wet, snowy, or icy surfaces. Stay clear of fallen trees, damaged structures, and downed power lines. Never touch or approach a downed electrical wire. Do not enter flooded areas where electrical equipment may be present.
Report snow, ice, flooding, or other hazards that require attention. If conditions create a safety concern, follow site procedures and seek appropriate assistance rather than putting yourself at unnecessary risk.
Be prepared
Know your site’s emergency procedures, evacuation routes, emergency contacts, and reporting requirements before an emergency occurs.
Safety comes first. Follow site-specific procedures and contact your supervisor or emergency services when required.
SEE IT. REPORT IT. STAY SAFE.
